Construction productivity innovator continues winning streak of customer service excellence
San Francisco, CA – March 4, 2019 – PlanGrid, recently acquired by Autodesk and a leader in construction productivity software, today announced it has won two awards at the 13th annual StevieⓇ Awards for Sales & Customer Service. In the category of Front-Line Customer Service Team of the Year, PlanGrid has been recognized with a Bronze award, marking the third year in a row the company’s customer support organization has earned a Stevie award. In the category of Customer Service Professional of the Year for a Technology Industry company, PlanGrid Customer Support Hero Kelly Lynch was recognized with a Silver award; her achievement is the second consecutive year a PlanGrid customer support hero has received a Stevie Award.
Used on 1.5 million construction projects around the world, PlanGrid’s mobile-first technology empowers general contractors, subs, owners and architects to collaborate in real-time on all construction information. PlanGrid’s customer support team is an integral part of the company’s overall customer-first approach and effortlessly handles inquiries from field workers, project engineers and front office executives, with a customer satisfaction score of 93 percent and a six-second chat response rate.
“Construction teams turn to PlanGrid to make their jobs easier and their businesses more successful,” said Chuck Hebert, vice president of customer experience at PlanGrid. “Our number one focus has always been and always will be on the customer experience. This standard informs everything we do: how we design, develop and iterate our products, how we run our business, and especially how we shape our customer service and support. Recognition by the Stevie Awards as having one of the best customer service team three years running is proof of our dedication towards making the construction industry as productive and innovative as possible.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Michael Gallagher, Stevie Awards President and founder.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About PlanGrid PlanGrid builds simple, beautiful software construction teams love to use. The company’s mobile-first technology gives general contractors, subs, owners and architects access to information in real-time, enables greater collaboration and provides actionable insights. With PlanGrid, any construction team member can manage and update blueprints, specs, photos, RFIs, field reports, punchlists and other information from any device. PlanGrid is used on more than one million projects across commercial, heavy civil and other industries in over 90 countries. Headquartered in San Francisco and founded in 2011, PlanGrid was acquired by Autodesk in 2018. Visit us at www.plangrid.com.
About the Stevie Awards Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.
PlanGrid – Autodesk